Workplace Profiles

2021 Thriving Workplace Score



of 19

Information media and telecommunications






The information media, and telecommunications industry includes newspaper, magazine, book, software or internet publishing, motion picture and sound recording or distribution, telecommunications, internet service providers, data processing services and libraries.

Graph – Thriving Score and Domain Score for the Information Media and Telecommunications Industry over time

Industry Thriving Score: Progress over Time

The information media and telecommunications industry has held onto the top spot as the most mentally healthy industry in Australia with an overall thriving workplace score of 71.8. Although this was only a modest increase on 2020 (up 0.2 points), it’s worth noting that any increase during a pandemic, where demand for this industry’s services skyrocketed, is an impressive achievement.

Workplaces in this industry have made huge strides towards becoming more mentally healthy in previous years and are now 10.2 points closer to thriving compared to 2018. The effort is paying off in other ways too, with the majority of people reporting that their workplace is supportive of workers’ mental health (64.1%), and nearly 3 in 4 workers (74.2%) planning to stay at their workplace for the next 12 months.

Graph – Thriving Score and Domain Scores for the information media and telecommunications industry over time

What’s working well

Continuing the upward trend in previous years, the information media and telecommunications industry visibly improved in the policy, capability, and leadership domains. This highlights the industry’s investment in creating mental healthy workplaces through top-down initiatives and establishing a strong foundation in mental health awareness. In particular, the ability for workers to support each other’s mental health has continued to grow, and leaders are increasingly listening to their teams and providing the resources they need.

Areas to focus on

Build a strong culture through respect and connection

The biggest areas of opportunity for workplaces in the information media and telecommunications industry are in the culture and connectedness domains, as both lost ground after strong gains the year before. Workers are being treated with less respect, and there has been a drop in team sentiment – potentially a by-product of working remotely amid surging demand from a large proportion of the Australian workforce during the COVID-19 pandemic.

Likewise, key psychosocial risk factors in the industry include inappropriate workload and poor change management, with a substantial drop in reports of workplaces providing clear and positive support to help workers through recent changes.

What you can do?

When thinking about workplace mental health and wellbeing, culture can seem like the trickiest area to tackle. However, leaders are uniquely placed to actively listen to the thoughts and experiences of their teams and influence policy change in ways that meet the needs of their people (especially during times of change). Leaders in this industry have an opportunity to generate trust and positive cultural change through transparent decision-marking, job design reviews, and providing additional support to staff during times of organisational change.

To regain momentum towards becoming truly thriving workplaces, and employers of choice, workplaces in the information media and telecommunications industry should take a whole-of-person approach to their people beyond the direct work environment. Supporting individuals at the intersection between work and life, and through all life transitions, is a great way to promote individual wellbeing and create a culture of care and comradery.

It also helps to prevent psychological injury and increase productivity.

Read more about how leaders can support positive cultures
The key ingredients for successful change
Access resources on how to promote connection in your workplace (even in a virtual environment!) on our connection hub
How to support workers through life transitions

Check out SuperFriend’s Retiring Well programs
Learn more

Within this industry…


of workers have experienced a mental health condition* in the last 12 months
*Refer to Technical report notes


of workers feel their workplace is highly supportive of workers’ mental health and wellbeing


of workers plan to stay with their workplace for the next 12 months

Psychosocial Risk Profile

Psychosocial risks are workplace operations that increase stress and reduce mental wellbeing.
Read more

Inappropriate workload


Low recognition


Poor change management


Poor management support


Low job control


Poor role clarity


Poor workplace relationships


Poor working environment


Traumatic events



Table – Psychosocial Risk Profile for Information media and telecommunications industry

Highest Psychosocial Risk

The highest psychosocial risk facing the information media and telecommunications industry is inappropriate workload.

How can you manage this risk?

It’s easy for workers to become overwhelmed with the amount of work and deadlines they have but you can support them by implementing good job design and alleviating time pressures. For example:

  • Ensuring adequate work breaks are taken where possible
  • Avoiding extended periods of long or irregular working hours
  • Regularly reviewing workloads and ensuring staff are qualified to complete tasks assigned
  • Consider rotating tasks that are highly repetitive or monotonous
  • Encouraging staff to speak up and have input into the timing and pace of work
  • Making sure targets are realistic and achievable and allow for staff feedback
  • Encouraging workers to take regular annual leave
  • Providing wellbeing time off (e.g., finishing early on a Friday or giving extra days of leave throughout the year).

Learn more

Check out Safe Work Australia’s principles of good job design.

SafeWork Australia: Handbook – Principles of Good Work Design

WorkSafe Victoria also have great information and resources on workload management.

WorkSafe Victoria: Work-related stress – high and low job demands